iTunes Match Tips

Subscribe to iTunes Match

iTunes Match stores all of your music in iCloud—even songs you’ve imported from other sources such as CDs—and gives you access to it from all of your devices, at any time. iTunes Match is an annual subscription.

 When you subscribe to or turn on iTunes Match, your device or computer will be associated with your Apple ID. Your Apple ID can have up to 10 devices and computers (combined, with a maximum of five computers) associated with it. Learn more about associating devices and computers to an Apple ID.

When you subscribe to iTunes Match, Genius will begin associating information about your iTunes library with your Apple ID. You won’t be able to disable Genius while using iTunes Match. Subscribing to iTunes Match also allows you to listen to music on iTunes Radio ad-free. Learn about iTunes Radio availability in your country.

You can subscribe to iTunes Match using iTunes on a computer or an iOS device with iOS 7.1 or later.

iTunes Match minimum requirements:

  • iTunes 10.5.1 or later on your Mac or PC
  • iOS 5.0.1 or later on your iPhone, Pad, or iPod touch

Subscribe from a computer:

  1. Open iTunes. Download the latest version.
  2. Choose Store > Turn On iTunes Match.
  3. Click the Subscribe button.
  4. A “Sign In to subscribe to iTunes Match” dialog box will appear.
    • ​If you already have an existing Apple ID that you use for iTunes Store purchases, enter your Apple ID and password to sign in. Then click Subscribe. Learn how to use the same Apple ID for iTunes Store purchases and iCloud.
    • If you do not already have an Apple ID, click Create Account to create one.
  5. You might be asked to validate your billing information. After you’ve added a valid payment method, click Subscribe. You can use store credit to pay for your iTunes Match subscription; however, you must have a valid payment method on file at the time of sign up.
  6. Agree to the iTunes Match Terms and Conditions. iTunes will automatically scan your iTunes library for matches.
  7. A status indicator lets you track the scan’s progress. You can manually pause and resume the scan at any time by clicking the Stop or Start button. If at any time during the matching and uploading process you lose your Internet connection or experience a power outage, iTunes will automatically resume where it left off the next time you open iTunes.
  8. Once iTunes has completed scanning, matching, and uploading any unmatched songs, click Done.

The download button   will be displayed next to items that are available for download from iCloud. If the download button is not visible, this means that the item already exists locally in your iTunes library.

 

Subscribe from an iOS device using iOS 7.1 or later:

When you subscribe to iTunes Match from an iOS device, your local tracks (tracks that live on your device) will not be matched or uploaded to iCloud. You’ll need to sign in with your Apple ID from a computer in order to match and upload your local music library.

  1. Make sure your iOS device is  running iOS 7.1 or later.
  2. Tap Settings > iTunes & App Store.
  3. If you’re not already signed in with your Apple ID:
    • Tap the Apple ID field.
    • Enter your username and password.
    • Tap Done on the onscreen keyboard.
  4. Once you’ve signed in, tap “Subscribe to iTunes Match.”
  5. You might be asked to validate your billing information. After you’ve added a valid payment method, tap Subscribe. You can use store credit to pay for your iTunes Match subscription; however, you must have a valid payment method on file at the time of sign up.
  6. Agree to the iTunes Match Terms and Conditions. You’ll receive an onscreen message that you’ve successfully subscribed to iTunes Match.

Turn off iTunes Match Auto-Renew

By default, iTunes Match will automatically renew your subscription at the end of your one-year subscription.

Turn off Auto-Renew from a computer:

  1. Open iTunes. Download the latest version.
  2. Choose Store > Sign In.
  3. Enter your Apple ID and password.
  4. Click Sign In.
  5. Choose Store > View My Account. You might be asked to re-enter your Apple ID password.
  6. In the “iTunes in the Cloud” section, click Turn Off Auto-Renew to the right of iTunes Match.

Turn off Auto-Renew from an iOS device using iOS 7.1 or later:

  1. Choose Settings > iTunes & App Stores.
  2. If you’re not already signed in with your Apple ID:
    • Tap the Apple ID field.
    • Enter your username and password.
    • Tap Done on the onscreen keyboard.
  3. Tap your Apple ID name.
  4. Choose View Apple ID.
  5. From the Account Settings page, scroll down to the iTunes in the Cloud section.
  6. Tap the iTunes Match Renewal toggle so that it slides to the left.

Learn more

Notes

  • iTunes Match is limited to 25,000 songs.
  • iTunes Store purchases made with the same Apple ID being used for iTunes Match do not count towards the 25,000 song limit.
  • Unmatched content will be uploaded as is; upload time varies depending on the amounts uploaded and local network speeds.
  • Song files larger than 200 MB will not be uploaded to iCloud.
  • Song files longer than two hours in length will not be uploaded to iCloud.
  • Songs containing DRM (Digital Rights Management) will not be matched or uploaded to iCloud unless your computer is authorized for playback of that content.

About file formats

  • Songs encoded in ALAC, WAV, or AIFF will be transcoded to a separate temporary AAC 256 Kbps file locally, prior to uploading to iCloud. The original files will remain untouched.
  • Songs encoded as AAC or MP3 that do not meet certain quality criteria will not be matched or uploaded to iCloud.

iTunes Match availability

Learn more about iTunes Match availability.

Add your computer, iPhone, iPad, or iPod touch to iTunes Match

When you turn on iTunes Match, you can access to your entire music library on any computer or iOS device that you add.

Your iTunes match subscription will only apply to your account, not to other accounts you might have in Family Sharing. When you download content that you didn’t buy with your own account, it will count towards your 25,000 song limit.When you add a computer or iOS device to iTunes Match, you’ll associate that computer or device with the Apple ID you use for iTunes Match. You can associate up to 10 computers and devices (combined) with your Apple ID. Learn more about associating a device or computer with your Apple ID.

Add your computer to iTunes Match

  1. Open iTunes on your computer. Make sure you have the latest version.
  2. Sign in with the Apple ID you use for iTunes Match.
  3. Go to Store > Turn On iTunes Match.
  4. Click Add This Computer.
  5. Enter your Apple ID password.

iTunes will start matching and uploading your library. You’ll see progress in the progress bar, and you can pause and resume this anytime. When iTunes is done, your music in iCloud will be added to your local music library. You’ll see a download button next to any content you have in iCloud that hasn’t been downloaded to your computer.Add your iOS device to iTunes Match

To use iTunes Match, you need iOS 5.0.1 or later. To turn on iTunes Match, go to Settings > Music.

turn iTunes Match on

Your music in iCloud will be added to your local music library. When you open your Music app, you’ll see a download button next to any content you have in iCloud that hasn’t been downloaded to your device.

When you turn on iTunes Match, the music library on your iOS device will be deleted and replaced with your music in iCloud. Your device might use cellular data for this download. Check with your wireless carrier for fees that might apply, or go to Settings > Music and turn off Use Cellular Data.

You won’t be able to sync music with iTunes while iTunes Match is on.

Understanding the iCloud Status icons

After you add a computer to iTunes Match, you may notice new icons appear in your Music library. Refer to the table below to learn about each icon.

Icon Description Definition
Ineligible This icon appears next to items that aren’t eligible to be uploaded to iCloud using iTunes Match. For example, songs that are larger than 200MB or songs encoded at 96 Kbps or less.
Removed This icon appears when you remove a song from iCloud (from a different computer). Songs deleted from iCloud are immediately deleted from associated iOS devices, but will remain on other associated computers until you manually delete them.
Error This icon may appear if the song file is corrupt or if there was an error uploading the song. Try updating iTunes Match (Store > Update iTunes Match) to resolve this. If updating doesn’t resolve the issue, try importing a new copy of the song into your iTunes library.
Duplicate This icon appears when a duplicate version of this song exists in your iTunes library on your computer. This icon will appear next to duplicates that weren’t uploaded to iCloud.
Waiting This icon appears when a song is in the process of being matched and hasn’t been processed.
Available for Download This icon appears when a song is available in iCloud and hasn’t been downloaded to your local library.

How to troubleshoot iTunes Match

If you’re having trouble with iTunes Match, try the methods below to resolve your issue.

Before trying any of the steps below, make sure that you meet the iTunes Match minimum requirements:

  • iTunes 10.5.1 or later.
  • Mac: Mac OS X v10.6.8 or later.
  • Windows: Windows Vista or later.
  • iOS devices: iOS 5.0.1 or later.

Can’t download, play, or access songs

  1. Make sure you have an active Internet connection. Check this by opening Safari or another Web browser and loading a website.

If you’re using  an iOS device and aren’t on a Wi-Fi network, turn on 3G cellular data for iTunes Match. Fees might be associated with downloading over cellular networks; contact your wireless carrier for details. Learn how to understand cellular data settings and usage. To turn on cellular data:

  • iOS 6: Tap Settings > iTunes & App Stores > Use Cellular Data > On
  • iOS 5.1.1 or earlier: Tap Settings > iTunes & App Store > Use Cellular Data > On
  1. Make sure that your iTunes viewing options are properly set. To do so:
  • Open iTunes. Make sure that you’re in the My Music window. If you’re not, click on the Music icon in the upper-left corner, then click on My Music in the top-middle of the screen.
  • In the pop-up menu in the upper-right corner of the screen, select Songs.
  • In the same menu, click Show Columns.
  • Make sure that there is a check next to iCloud Download. If there’s not, click on iCloud Download.
    A download button will then be visible next to songs available for download from iCloud.
  1. Make sure iTunes Match is turned on.
    See How to add a computer or iOS device to iTunes Match for information about how to turn on or add a computer or device to iTunes Match.

If iTunes Match is already enabled on your computer or device, try turning iTunes Match off and then on again.

  • Mac: While holding down the option key, choose Store > Turn Off iTunes Match.
    Turn iTunes Match on by selecting Store > Turn On iTunes Match.
  • Windows: While holding down the shift key, choose Store > Turn Off iTunes Match.
    Turn iTunes Match on by selecting Store > Turn On iTunes Match.
  • iOS devices: Tap Settings > Music > iTunes Match Off,
    Turn iTunes Match on by tapping Settings > Music > iTunes Match On.

Songs appear to be missing

Songs containing DRM (Digital Rights Management) might not appear in iCloud, or might appear grayed out. This can occur if your computer is not authorized to play that content. Try authorizing your computer, then manually update iTunes Match. To determine what Apple ID your computer needs to be authorized for to play a specific song:

  1. Locate and select the song in your iTunes library.
  2. Choose File > Get Info.
  3. In the Summary tab, locate the Account Name field in the right column. Write it down.
  4. Click OK.
  5. Choose Store > Authorize this Computer.
  6. Type in the account name from the Summary field and enter its password. Click Authorize.
  7. Choose Store > Update iTunes Match.

Check iCloud Status

iCloud status will help you to determine whether a song was purchased from the iTunes Store, matched, uploaded, or is ineligible for upload. Items might not be eligible for upload if:

  • Your computer is not authorized for playback for that item.
  • The music video was not purchased from the iTunes Store or was purchased using a different Apple ID.

To see the iCloud status of your songs:

  1. Open iTunes. Make sure that you’re in the My Music window. If you’re not, click on the Music icon in the upper-left corner, then click on My Music in the top-middle of the screen.
  2. In the pop-up menu in the upper-right corner of the screen, select Songs.
  3. In the same menu, click Show Columns.
  4. Make sure that there is a check next to iCloud Status. If there’s not, click on iCloud Status.
    A status button will then be visible next to songs.

If a song contains DRM and is no longer available on the iTunes Store for purchase, the song is uploaded to iCloud and made available for download in protected DRM format. You will be required to authorize your computer or device for playback.

A song will not be uploaded to iCloud if the song contains DRM, was purchased using a different Apple ID, and could not be matched.

When you subscribe to or enable iTunes Match, your iOS device or computer will be associated to the Apple ID being used for iTunes Match. Learn more about associating a device or computer to an Apple ID.

Songs or albums are missing artwork

If some songs or albums downloaded to an iOS device from your iCloud library are missing album artwork:

  1. Make sure you have the latest version of iTunes. You can download the latest version for free.
  2. Launch iTunes on your computer.
  3. From the iTunes menu, choose Advanced > Get Album Artwork.
  4. Once iTunes has completed processing the album artwork, you’ll need to update iTunes Match.
  5. From the iTunes menu, choose Store > Update iTunes Match.
  6. Once iTunes Match has finished updating, launch the Music app on your iOS device.
  7. Locate the songs that are missing artwork, and delete them from your device by swiping left over a song.
  8. After you’ve deleted the song, download the item again from your iCloud library by tapping on the download icon.

Playlists are duplicated

Try the following steps if you are seeing duplicated playlists on your iOS device:

  1. Make sure your iOS device is running the latest iOS software. Learn more about updating your iOS device.
  2. Delete any duplicated playlists in iTunes. To delete a playlist:
    1. Make sure you have the latest version of iTunes. You can download the latest version for free.
    2. Launch iTunes on your computer.
    3. From the Source List in the left-hand column of iTunes, locate the playlist you would like to delete.
    4. Right-click or Control-click on the playlist title. Choose Delete.
    5. Launch the Music app on your iOS device to update iTunes Match on your device. Depending on your device’s Internet connection, it may take a few minutes for the changes to be reflected.

Learn more

  • Songs encoded as MP3 or AAC that have been matched to the iTunes Store will be made available for download as 256 kbps as AAC from iCloud.
  • Songs encoded as MP3 or AAC that cannot be matched to the iTunes Store will be uploaded as is. These songs will be made available for download in the same format it was uploaded in.
  • Songs encoded as MP3 or AAC that do not meet certain quality criteria will not be matched or uploaded to iCloud.
  • Songs encoded as ALAC, WAV, or AIFF, will be transcoded in iTunes to 256 kbps AAC when uploaded to iCloud.
  • Song files over 200 MB will not be uploaded to iCloud.
  • Matched songs in your local library will not automatically be transcoded to 256 kbps AAC. To obtain a higher quality transcoding, download the matched songs from iCloud.